Sunday, August 21, 2011

Stories from the Front Lines of Retail: How You Can Irritate Me Immediately

So, it's a busy day at work a couple days ago.  I'm out in the front of the store and the phone rings.  Naturally, I answer it.

"Store Where I Work, this is Amanda.  How may I help you?"

"Yes, I just have a simple question.  Do you have sweet paprika?"  Now, I should have had a clue here that this was not going to be "simple".  Nobody prefaces a simple question with saying it's simple.


"Yes.  I have Hungarian sweet, California sweet, and Spanish smoked sweet."

"How much is it?"

"Well, that depends on how much you get."

"I want about a cup's worth."

"Alright, that will be about $8."

"Okay.  Is it cheaper if I don't get in the jar?"

"Yeah, I can put it in a plastic bag.  It'll be $1.75 less."

"But you don't have a bag I can put it in?"

For a brief second I pull the phone away from ear and look at the phone, blinking.  "Well, I can put it in a jar but, as I said, that is more expensive."

"I understand that.  So you can't put it in a bag."

"I can, it's a plastic bag."  Maybe you can see where this is headed.  I couldn't.  I was purely confused.


Exasperated sigh from her, "I heard you.  So there's no bag."

I bite my tongue to avoid screaming, "I have a glass jar or a plastic bag.  It zips closed and is plastic.  They come in various sizes."

"Honey, that's called a baggie.  Say it with me: baggie."

"As I said I can put it in a bag-"

"Baggie."

"Bag.  Or a glass jar."

Loud, unnecessary sigh, "I'm trying to avoid plastic."

"I have the glass jar-"

"You don't have a paper bag to but it in."

"Not that's food grade, no."

"What if I bring in my own container?"

"Unfortunately, I can't fill something that came from outside the store.  Health department regulations."

Another LOUD sigh, "You don't even have a paper cup?"

"Not that's going to hold a cup's worth.  I have Dixie cups."

HUUUUUUUUUUUGE sigh, "FINE.  I'm just going to have to think this through and contemplate my options since you are so unwilling to help me.  Is there a manager there I can speak to?"

"Actually, ma'am, I am the manager here."

Long pause.  "Well, I'm still going to have to think this through."

And she hung up.

1 comment:

  1. I worked in retail for a while!
    Fun in some ways.....

    ReplyDelete